Privacy and Cookies Policy

The company MAC repair attaches the utmost importance to respecting your privacy. This policy explains what data we collect via our site https://reparationmac.be, In accordance with the Belgian Data Protection Act of 8 December 1992 and the General Data Protection Regulation (GDPR), we will inform you of the reasons why and how we use your personal data.

1. Data collection and purpose

What data do we collect?

We can collect data in two ways:

Directly: when you provide them to us via a contact form, a request for a quote or during a repair (e.g. name, email address, telephone number, description of the fault).
Indirectly : via your browsing on our site (e.g. pages consulted, length of visit). This data is mainly collected via cookies (see section 2).

Why do we collect this data?

Your data is processed for the following legitimate purposes:

Provide you with an estimate, carry out repairs and manage customer relations.
Contact you if you have any queries about your appliance.
To improve the content and functionality of our website.
To compile anonymous visitor statistics.

We do not sell, rent or pass on your personal data to third parties for commercial purposes.

2. Cookies policy

What are cookies?

Cookies are small text files placed on your device when you visit a site. They help the site to remember your preferences and improve your browsing experience.

What cookies do we use and why?

🎯 Strictly necessary cookies
These cookies are essential to the operation of the site (e.g. security of forms). They cannot be deactivated.

📊 Performance and analysis cookies
They help us to understand how visitors use the site (popular pages, length of visits). This data is anonymised. The IP address is shortened so that you cannot be identified. You can refuse them.

🔧 Functional cookies
They enable us to remember choices you have already made (such as your language preferences) to offer you a more personalised experience.

How do you manage your preferences?

On your first visit, a banner will inform you of the use of cookies and ask for your consent for those that are not strictly necessary.

You can do this at any time:

Modify your preferences by clicking on the «Manage cookies» link at the bottom of the site.
Deactivate or delete cookies via your browser settings. Here are guides for the most common browsers:
- Chrome
- Firefox
- Safari

Please note that deactivating certain cookies may affect the proper operation of certain site functions.

3. Using reCAPTCHA

To protect our forms against spam and automated abuse, we use the reCAPTCHA provided by Google LLC.

This service can analyse your behaviour on the page (mouse movements, time spent) and collect technical data (IP address, browser type). Your IP address is anonymised before being processed by Google in EU/EEA countries. In rare cases, it may be transferred to the United States and then shortened.

The use of reCAPTCHA is subject to the following conditions Confidentiality rules and Terms and conditions of use from Google. By using our forms, you consent to this processing.

4. Your rights

In accordance with Belgian law and the RGPD, you have the following rights regarding your personal data:

Right of access : ask what data we hold on you.
Right of rectification : correct inaccurate or incomplete data.
Right to erasure («right to be forgotten»): request the deletion of your data under certain conditions.
Right to object : object, for reasons relating to your particular situation, to processing based on legitimate interests.
Right to limit processing : request the suspension of the processing of your data.

To exercise these rights or if you have any questions about this policy, please contact us using the details below.

5. Contact us

If you have any questions about this privacy policy or the management of your data, you can contact the data controller :

MAC repair
Avenue Marie de Hongrie 78B
1082 Berchem-Sainte-Agathe, Brussels
Belgium
Email : info@reparationmac.be
Tel: +32 473 64 00 23

Links to our other legal pages

This confidentiality policy may be updated. We encourage you to consult it periodically.