A bug? Email blocked? Our technicians can intervene on your screen via secure remote assistance. Take advantage of professional troubleshooting from the comfort of your own home, anywhere in Belgium.
From
75 incl. VAT, no surprises
Temporary access,
you see it all
Getting started
immediately online
Apple specialist
since 2010
Get to grips with your Mac computer in just a few minutes.
Make an appointment online or via our call buttons. Describe your problem to our team.
Download TeamViewer or AnyDesk onto your Mac. The application is free and easy to install.
Share your login and access code. The technician connects via an encrypted protocol.
Follow the diagnosis and resolution on your screen in real time. You're in control at all times.
Each session is unique and requires your explicit authorisation. Secure and encrypted protocol: we never use VPNs or permanent access.
All connections are protected by professional-grade encryption.
You see everything the technician does on your screen in real time.
The session is closed at the end of the session. No further access is possible.
This service covers software problems. Hardware faults require physical intervention.
→ For these problems, opt for workshop repair or the'home assistance.
Transparent prices including VAT, with no travel costs. Download one of the software packages below, then contact us to start your session.
The most widely used remote desktop solution in the world. Fast, secure connection.
Lightweight, high-performance alternative. Ideal for low-speed connections.
An excellent lightweight alternative that requires minimal installation.
Find the answers to the most frequently asked questions.
Once you have downloaded the tool, you can send us your ID and the password temporary. You see everything we do on your screen in real time and can interrupt the session at any time.
AES-256 encryption, temporary session with unique password, explicit authorisation required, automatic closure at the end of the session. You remain in total control. We never use a permanent VPN or persistent access.
For third-party software (TeamViewer/AnyDesk), download and launch the application. For Apple native remote management, go to System Settings, then General, then Sharing, and activate "Remote Management" or "Screen Sharing".
For software problems, it's just as effective, if not quicker, because there's no travel time. Our technician sees exactly what you see and can perform the same operations. Accessible from anywhere with an internet connection.
Read what our customers have to say.
"Very good experience! Helpful, available, pleasant person... I highly recommend it!"
"Great intervention for my MacBook air, I recommend it!"
"Perfect experience on every level, highly recommend it!"
"Skills, flexibility and humanity! What a pleasure! THANK YOU again. I recommend without hesitation!"
"Very good contact and service. Offer solutions at a super honest price and fast repair. Thank you!"
By appointment only!
Our remote Mac support service solves your software problems in real time. An independent specialist since 2010, we use recognised remote desktop solutions (TeamViewer, AnyDesk, RustDesk) to intervene directly on your screen, anywhere in Belgium.
Whether you are experiencing slowness, system bugs or configuration difficulties, our technical support team will respond immediately. Security is our priority: every connection is AES-256 encrypted and temporary access is under your full control.
For material problems, we also offer workshop repair, l'home assistance or the'collection and delivery. Specialisation: our workshop focuses on Apple computers. We do not handle mobile devices or Windows PCs.
Exclusive specialisation
Our workshop is dedicated entirely to the repair of Apple computers, offering a tailor-made, personalised service. We do not handle mobile devices or Windows PCs.